Serverlines Terms of Service - Last Updated 14th April 2006

By paying for your service, you agree to abide by the terms and conditions outlined below. If you do not agree to this, DO NOT make your payment.

Welcome to Serverlines.com! By using Serverline's products, services or web sites ("Serverlines services"), you agree to the following terms and conditions, and any policies, guidelines or amendments thereto that may be presented to you from time to time (collectively, the "Terms of Service"). Serverlines reserves the right to update and change the Terms of Service from time to time without notice. You can review the most current version of the Terms of Service at any time.

USE OF SERVICES

Serverlines and it's subsidiaries and affiliated companies ("Serverlines") offer Serverlines services to you, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of Pakistan, United Arab Emirates, United States and/or United Kingdom or any other applicable jurisdiction. In order to access certain services, you are required to provide current, accurate identification, contact, and other information as part of the registration process and/or continued use of Serverlines services. You are responsible for maintaining the confidentiality of your account password, and are responsible for all activities that occur under your account. You agree to immediately notify Serverlines of any unauthorized use of your password or account or any other breach of security. Serverlines cannot and will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your password secure.

APPROPRIATE CONDUCT

You agree that you are responsible for establishing and maintaining you own account. You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, files, attachments or other materials ("Content") are the sole responsibility of the account from which such Content originated. Serverlines reserves the right, but does not assume the responsibility, to monitor or review any content on Serverlines services. You agree that you are responsible for the conduct of all users of your account and any content that is created, transmitted, stored, or displayed by, from, or within your account while using our services and for any consequences thereof. You agree to use our services only for purposes that are legal, proper and in accordance with the Terms of Service and any applicable policies or guidelines. You agree that you will not engage in any activity that interferes with or disrupts Serverlines services or servers or networks connected to Serverlines services.

CHARGES AND BILLING

You agree that Serverlines shall be permitted to charge your credit card on a monthly basis in advance of providing its services, for your subscription fee, any applicable sales taxes, and any other charges you may incur in connection with your use of Serverlines services. The subscription fee will be billed in full on the first day of your paid subscription and on each monthly anniversary thereafter, unless and until you cancel your subscription. If your billing date lands on a day not contained in a given month, you will be billed on the last day of that month. For example, if your paid subscription began on August 31st, your next billing date would be September 30th.

Serverlines is not responsible for any additional bank fees, interest charges, finance charges, over draft charges, or other fees resulting from charges billed by Serverlines. Currency exchange settlements will be based on agreements between you and the provider of your credit card. In addition, we do not give pro-rated refunds for unused time if cancellation is initiated during the middle of a billing cycle. We also reserve the right to change our fees, but we will notify you in advance if we do so. If there is a specific duration and price for your current services, then that price will remain in effect for such duration, but continued use of Serverlines services thereafter will be at the new price.

Serverlines may temporarily deny service or terminate this Agreement upon the failure of subscriber to pay charges when due. Such termination or denial will not relieve subscriber of responsibility for the payment of all accrued charges. Serverlines reserve the right to charge administration for The re-activation of any hosting account suspended for payment failure. This will be no more than $25USD. Dedicated & VPS servers are subject to fees upto $85USD. Payments which are not made to Serverliens for the service subscription may be turned over to an outside collection agency for collection. The account holder is subject to collection and administration fees involved in the collection of the funds. If you desire to cancel your account, you must contact us through the correct contact information found on our website, and receive full confirmation before considering your account closed. Until a confirmation email is sent to you, your account will still be billed.

REFUNDS, NO RESALE OF SERVICE & REFUSAL OF SERVICE

All charges are non-refundable unless expressly stated otherwise, or otherwise provided by applicable law. The costs of any returns if permitted will be at your expense, unless otherwise provided by applicable law. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of Serverlines services, use of Serverlines services, or access to Serverlines services without our written consent. We reserve the right to refuse, cancel, or suspend service at our sole discretion. All Sub-Networks, distributive hosting sites and dedicated servers of Serverlinesmust adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation. Serverlines reserves the right to deny the refund of any monies paid thus far if these policies are broken.

SUSPENSION/TERMINATION

Serverlines may terminate or suspend your access to Serverlines services at any time and for any reason without notice. Upon termination or suspension, your right to use the service will stop right away. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service.

You may terminate the service at any time by submitting a support ticket. As soon as you cancel the service, your right to use it stops right away. You may not have access to data that you stored on the service after you terminate the service. You are responsible for backing-up your data that you use with the service. Termination of the service by you will not alter your obligations to pay all charges due to Serverlines. Sections 8 of this agreement survive its termination for any reason.

INDEMNITY

You agree to hold harmless and indemnify Serverlines, and its subsidiaries, affiliates, officers, agents, and employees, advertisers or partners, from and against any third party claim arising from or in any way related to your use of Serverlines services, violation of this Terms of Service or any other actions connected with use of Serverlines services, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. In such a case, Serverlines will provide you with written notice of such claim, suit or action.

DOMAIN NAME REGISTRATION & SSL SUPPORT

Serverlines will accept all new registrations and verify the domain name through email for security confirmation and register them as soon as possible after payment has been processed and verified. If the domain is a UK domain name registration period runs for two years from the date of registration. After this time period has lapsed registration renewal may be made upon receipt of payment of renewal fees.

Once a registration request has been completed no refunds can be made by Serverlines. No refunds can be made if registration attempts have been made by the registrant within 48 hours of attempting to register the domain through Serverlines. A transfer of a domain away from our registrar to a new registrar (a third party) requires cancellation of the associated hosting account. This policy is in place due to transfers out which leave accounts inactive, wasting server resources.

Until the registrant receives confirmation of registration from Serverlines there is no guarantee that the domain name requested will be registered. Serverlines will do all they can to ensure that the registrant's details are submitted correctly during registration. As our system is automated the customer is advised to check that their details are correct before submitting the domain for registration.

The registrant agrees that all details submitted in respect of a domain name registration are true and correct. The registrant makes certain to Serverlines that the registration of a domain name and the way in which it is used (directly or indirectly) does not infringe the legal rights of any third party. Serverlines does not accept any responsibility for the use of registered domain names especially where there may be conflict over rights to ownership. The registrant indemnifies Serverlines from any legal proceedings and costs that arise as a result of the registration of a domain name.

Serverline's hosting servers support SSL, and can be provided on request. You can acquire your own third party SSL certificate, however, a dedicated IP address will also need to be purchased.

NEW ACCOUNTS

All new web hosting accounts are setup within normally an hour or placing your order, however our sales team might contact you for security verification of your order. We reserve the right to create accounts upto 3-5 business days during busy periods of business or situations outside of our control.

LAW ENFORCEMENT INFORMATION

Our terms specifically prohibits the use of our service for illegal activities. Therefore, account holders agree that the company may disclose any and all the account holders information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Serverlines shall have the right to terminate all service set forth in this Agreement. We reserve the right to terminate or suspend any account, or service, without reason.

NETWORK PERFORMANCE

Serverline's.com Linux hosting domain hosted accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in immediate termination of your account without warning. You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Serverline's.com Linux Hosting systems or networks. Serverline's.com Linux Hosting reserves the right to terminate or limit such activities.

DISKSPACE & BANDWIDTH ALLOCATION

ServerlineS allots server space for your domain hosted account. We add server space continually as it's used and have 5,000MB to 15,000MB free on our servers, as the server space is used by the domain accounts on the servers we have the ability to add more server space and remove older log files to free space on our servers. Serverline's.com Linux Hosting allots x# GIGs of monthly bandwidth to your domain account. Should you go over you allotted bandwidth you will receive an email alert and your account will be charged $2/GIG/month for each 1 GIG of bandwidth your account uses over. Under no circumstances can any of our shared or reseller packages be used for storing emails or any amount of files which constitues "storage" Storage can be zip/rar files, music, emails, or backups from other servers.

TECHNICAL SUPPORT

Serverlines provides true 24/7/365 Technical Support. We do not provide support for configuring scripts on your account or any other support not directly related to your hosting account (setting up your website pages, images, etc.). Furthermore our VPS and Dedicated Server range are unmanaged and customers of these services will have limited support. An addition Managed server fee or priority support service is available to all customers, to avail this service.

BACKUPS

Customers are solely responsible for the backup of files and data on their hosting account. We do not not duplicate your information for backup for customer privacy reasons. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. Serverline's is NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Backup/Restore is not an available option with any of our hosting packages. To avail this kind of service, clients are encouraged to upgrade to a VPS package from our current range.

IRC & SERVER PROCESSING

We currently do not allow IRC, IRC bots, egg drops, BNC to be operated on our servers. Furthermore, we currently do not allow Proxy sites and/or servers.

CONTENT

All services provided by Serverline's.com Linux Hosting may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States and United Kingdom Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Serverline's.com Linux Hosting from any claims resulting from the use of the service which damages the subscriber or any other party. Serverline's.com Linux Hosting will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to Serverline's.com Linux Hosting servers or any other server on the internet. Links to such materials are also prohibited. We are ok with legal adult content ! Any sites containing child pornography, or bestiality, rape, or other materials deemed illegal in USA are strictly prohibited and if found, will be turn immediately over to law enforcement officials and blocked from the network.

EXAMPLES OF UNACCEPTABLE CONTENT

Warez sites, Pirated software, Cracking programs of any kind. Illegal FTP Sites for large downloads, Spam supporting material (email lists). Uploading illegal MP3/Real Audio/Real Video, usage of account for backups of other websites or accounts. Serverline's.com Linux Hosting will be the sole arbiter as to what constitutes a violation of this provision.

COMMERCIAL ADVERTISING - EMAIL

Spamming, the sending of unsolicited email, or the selling of spam supporting material from a Serverline's.com Linux Hosting servers prohibited. Using an email address or domain that is maintained on an Serverline's.com Linux Hosting machine as reference, or as a location of such activity is STRICTLY prohibited. Serverline's.com Linux Hosting will be the sole arbiter as to what constitutes a violation of this provision.

SERVER ABUSE

Any attempt to undermine or cause harm to a server, or customer, of Serverline's.com Linux Hosting is strictly prohibited. Serverline's.com Linux hosting intends to provide its customers access to everything the Internet has to offer. While Serverline's.com Linux Hosting is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both the Serverline's.com Linux Hosting and the Internet and cannot be permitted under the guise of free speech. The resources of the Serverline's.com Linux Hosting and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community. We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

You may not use your virtual site to publish material, which Serverline's.com Linux Hosting determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, chat programs, video recordings, and audio recordings (MP3 files). Excessive storage of MP3 files & Video files are not permitted as these files consume excessive resources on our servers. If you're not the copyright holder of the material placed on your site (unless the material is public domain) please do not place this material on your virtual site as this will result in the possible cancellation of your account. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings (MP3 files).

NO warez or other illegal material may be stored on your virtual site.

If a Serverline's.com Linux Hosting account is used to violate our AUP and/or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service (we will refund any unused hosting term left on your account). Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time. As a member of our network community, you must use your Internet access responsibly.

THE FOLLOWING CONSTITUTES VIOLATIONS OF THIS AGREEMENT:

  • Illegal use: Serverline's.com Linux Hosting\'s services may not be used for illegal purposes, or in support of illegal activities. Serverline's.com Linux Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
  • Harm to minors: Use of the Serverline's.com Linux Hosting service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.
  • Threats: Use of the Serverline's.com Linux Hosting service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
  • Harassment: Use of the Serverline's.com Linux Hosting service to transmit any mterial (by e-mail, uploading, posting or otherwise) that harasses another.
  • Fraudulent activity: Use of Serverline's.com Linux Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."
  • Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Unsolicited commercial e-mail / unsolicited bulk e-mail (SPAM) Use of the Serverline's.com Linux Hosting service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending Serverline's.com Linux Hosting account.
  • E-mail / News Bombing: Malicious intent to impede another person\'s use of electronic mail services or news will result in the immediate termination of the offending Serverline's.com Linux Hosting account.
  • E-mail / Message Forging: Forging any message header, in part or whole, of any electronic transmission, originating or passing through the Serverline's.com Linux Hosting service is in violation of this AUP.
  • Usenet Spamming: Serverline's.com Linux Hosting has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
  • Unauthorized access: Use of the Serverline's.com Linux Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Serverline's.com Linux Hosting\'s or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Serverline's.com Linux Hosting account is subject to immediate termination.
  • Copyright or trademark infringement: Use of the Serverline's.com Linux Hosting service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
  • Collection of personal data: Use of the Serverline's.com Linux Hosting service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
  • Network disruptions and unfriendly activity: Use of the Serverline's.com Linux Hosting service for any activity which affects the ability of other people or systems to use Serverline's.com Linux Hosting Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the client/user's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Serverline's.com will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
  • Fraud: Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.
  • Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated. Distribution of Viruses: Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.
  • Inappropriate Use of Software: Use of software or any device that would facilitate a continued connection, i.e. pinging, while using Serverline's.com Linux Hosting services could result in suspension/cancellation of service. Third Party Accountability: Serverline's.com Linux Hosting subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within this agreement.

SECURITY

You are responsible for any misuse of your account, even if the inappropriate activity was committed by another user under you account, friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure. Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use. Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service. You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host. Users who violate systems or network security may incur criminal or civil liability. Serverline's.com Linux hosting will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

8. GENERAL INFORMATION

Entire Agreement: The Terms of Service (including any policies, guidelines or amendments that may be presented to your form time to time) constitute the entire agreement between you and Serverlines and govern your use of Serverlines services, superceding any prior agreements between you and Serverlines for the use of Serverlines services. You also may be subject to additional terms and conditions that may apply when you use or purchase certain other Serverlines services, affiliate services, third-party content or third-party software.

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate our terms. Serverlines may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Serverline's.com Linux Hosting account or other actions as detailed in Section 3 WITHOUT PRIOR NOTICE. This document is intended to provide a basic understand of Serverline's.com Linux Hosting's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Serverline's.com Linux Hosting:

Waiver and Severability of Terms: The failure of Serverlines to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.