Serverlines Frequently Asked Questions:

Is there a minimum contract period, or any hidden costs?

No, there are no minimum contracts with us, and no hidden costs. what you see is what you pay; all inclusive.

Do you allow adult hosting?

Yes, we allow LEGAL adult hosting, on our VPS server range only. All models must be of a legal age. There are no exceptions to this rule.

What Technical Support do you provide?

We provide support 24/7 around the clock to all our shared &' reseller customers through our helpdesk. Our VPS server customers can obtain 24/7 support & server management for an additional fee.

Can i get private nameservers?

Of course. However, we provide free private nameservers for our reseller & VPS customers only.

What happens if i am not happy with the service?

We operate a 15 day money back guarantee on all our services. However, if you are not entirely happy with our service for any reason, we encourage you to contact our business manager first to see if we can resolve any issues, before awarding a refund. Our refund policy can be read here.

I'm a reseller, can you provide support to my clients?

We encourage our reseller clients to act as a "first line" support to their clients. If there is anything you cannot answer, please feel free to submit a support ticket to us and we would be more than glad to help.

Who designed your website?

The folks at AmeenMedia are our web team. They do a great job for us!

Do you sell domains?

We sure do. You can purchase a domain through our helpdesk (exisiting customers) or on sign up when you purchase one of our plans.

What's your average uptime?

Our average network/server uptime is on average over 99.98%, all planned maintenance is posted on our helpdesk and email to notify our customers for their own personal records.

I've purchased a plan, can I upgrade later?

Sure, all our customers have the ability to upgrade or downgrade to and from any current package free of charge at anytime, and what's more you will never pay any set-up or upgrade/downgrade fees.

What can't I host?

You can view our Terms & Conditions anytime for up-to-date information.

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